Substitution Notifications

Substitution Notifications

Substitution Notifications

Uh oh, one of your products was out of stock. Get help on how to handle substitution orders and notifications right here.

Setting Up Substitution Notifications

If you would like to set up specific substitution preferences, please contact your customer success representative at Promenade.

At this time, we offer the following options when it comes to the substitution of unavailable products:

  • Enable/Disable Substitution Preferences
    • Enabling this will allow substitutions on orders when a product may be unavailable
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If your substitution preferences is set to enabled, the above is what you will see

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Set your substitution preferences to disabled if you do not want to offer substitutions for unavailable products

  • Substitution Policy
    • You may choose to customize your own substitution policy if you’d like, just let our team know!
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If you decide to not have a custom substitution policy, the above default policy text will apply

Handling Substitution Orders

Now that you’ve got your substitution preferences set up, it’s time to handle those substitution orders.

You go about that by adjusting the order and:

  • Removing the unavailable product from the order
  • Adding the substitute product to the order

To find out how to adjust an order, read this article right here.