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Direct Mailing with Valpak
Hurray, you’ve got your first few reviews! Find out how to manage them below. PLACEHOLDER TEXT.
What is Direct Mail?
A review is usually written by a customer who wishes to share their feedback directly with your store about their shopping and consumer experience. Consider reviews as insightful feedback on what your business is doing right or what can be improved when it comes to satisfying your customers.
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Direct Mailing with Valpak
At this stage, stores don’t have the ability to respond to customer reviews. However, this is something we’re working on in the backend. Stay tuned!
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Tips for Direct Mailing
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Here are some potential reasons why negative reviews happen:
- The customer had a bad day and wanted to take it out on someone
- The customer made a mistake and thought 1 star was actually 5 stars (it does happen)
- The customer had poor communication skills
- The customer was genuinely dissatisfied with their store experience
Either way, consider your business reputation should you choose to respond to reviews where applicable.