Change Delivery Method

Change Delivery Method

Change Delivery Method

Looking to change from self delivery to a 3rd-party delivery provider? What about ongoing delivery orders? Find out more right here.

Changing Delivery Types for Your Store

We provide the following delivery options for your entire store:

  • None
  • Self Delivery
  • 3rd-Party Delivery (Uber Eats, DoorDash, etc.)

If you would like to change your delivery types for your entire store, please reach out to your customer success representative at Promenade and we can get that squared away for you!

Changing Delivery Types for an Order

If for any reason you would like to change an existing 3rd-party delivery order to be self delivered instead, we have provided that option for you to do so via the Dashboard.

So long as the order has not yet been dispatched to a 3rd-party driver, this feature is available to all our partners currently using 3rd-party delivery.

If your store has the capacity to take on a delivery, you can cancel the 3rd-party delivery driver and capture the delivery payment and tip by delivering the order yourself!

Note: You can only switch an order from 3rd-party delivery to self delivery and not the other way around.

Here’s where you’ll go to get this sorted:

  • Go to Vendor Dashboard > Orders > Order Details (click on any Order ID that is a 3rd party delivery order)
  • More Actions > Cancel Delivery Driver
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  • A popup will appear asking you to confirm your choice
    • By confirming this, you are now responsible for delivering the order.
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  • Upon hitting Change Delivery, the 3rd party delivery provider will be notified that they no longer need to deliver this order. Additionally, you will no longer see any 3rd-party delivery provider information associated with that order. The logo of that order will also be updated accordingly as seen below:
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  • Once the self delivery of this order has been made, a second payout (consisting of the initial delivery payment and tip) will be made to you, minus any Promenade service fees.
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Here are some additional pointers to note on switching order delivery types:

  • Delivery may only be adjusted prior to the order being dispatched to a 3rd-party delivery provider. A safe bet is to adjust the order while the delivery is still cancellable (shown within the order’s details).
  • Orders may not be switched back to 3rd-party delivery after they have been switched to self-delivery.
  • Customers are not notified when a delivery method has been adjusted. They will still expect the order to be delivered within the original time frame.